- Any stock item may be returned to Batoray if purchased within the last six (6) months. The Customer must complete a Return Goods Authorization (RGA) Form. The RGA Form can be completed online or downloaded. Downloaded RGA Forms can be faxed to (859-431-0600) or emailed. All products to be returned must be listed on the RGA Form. We will do a sales analysis for the company to determine when the products were purchased.
- Products will be examined when received and Batoray will give credit only if the products are in good condition, in original package and have no stickers on the package.
- Special order products are not returnable.
- If the return falls under the above guidelines, there is usually no restocking charge. However, a 15% restocking charge could apply depending on the product, date of purchase, shipping charges, and the quantity requested to be returned.
- Credit is not issued until products are received.